FAQ

How do I know what size I am?

You can order a sizing kit, pick from the standard sizes, or you can measure your nails. please refer to my How to measure page!

Do you ship internationally? 

At the moment, we are shipping within the U.S. only. 

How long are your processing & shipping times? 

Please allow about 5-14 days processing time. These are handmade and i am a full time nail tech as well. I will try my best to work as quickly as possible!

Shipping times: 5-8 business days.

What do I do if my package is lost?

Mae Nails is not responsible for any lost or damaged packages once handed over to the carrier. Please ensure that you provide the correct address.

Do you accept exchanges or refunds?

Due to sanitary reasons, all sales are final. Please ensure that you are double checking your sizing. Any claims quality/damaged/defective items must be submitted within 1 week of receiving your items. 

What comes with my order?

10 customized nails, mini nail buffer, nail glue, alcohol prep pads, cuticle pusher, mini nail file, sticky glue tabs. 

Are the nails reusable? 

Yes. With proper care and proper removal. If the nails are still in good shape, you can buff away any old left over glue on the tips and you can reapply as normal. 

How long do press on nails last?

Longevity all depends on your application prep. My press ons will be pre-etched for you so they are ready to apply.

If you prep your nails super well, your press ons can last up to 1 month. Please refer to my application directions as well for tips.